Contact Neo
Call Centre: +27 12 701 3152
General queries:
info@neoelegant.co.za
Head Office
1 Potgieter Street, Rosslyn, Pretoria, 0200
Phone
071 427 6310 or 012 701 3152
info@neoelegant.co.za
Orders and Shipping
Common purchase queries answered
Orders can take up to 7 working days to be delivered
We use Aramax and Paxi as our courier services. Aramax delivers to your home or work address while Paxi has collection or pickup points which is Pep stores.
When Aramax or Paxi delivers to the collection point you chose at checkout, you will receive an SMS and an email informing you to collect
When Aramax or Paxi delivers to the collection point you chose at checkout, you will receive an SMS and an email informing you to collect
8 days. Your order will remain at the collection point for 8 days. After that, it will be returned to our warehouse.
Click on “My Account” found in the menu or footer. Here you can view your order history and status. To track your delivery through Aramax or Paxi , use the information that Aramax or Paxi sends you via SMS and email.
No. We do not even see your credit card details, let alone keep them. You are redirected to a secure third party payment gateway..
Aramax & Paxi only ships within South Africa.
Yes. One order – one package.
Returns and Exchanges
If things go wrong
NO RETURN
NO REFUND
No. Sold out items automatically hide themselves from the website so you can’t buy them.
Realistically, because we manufacture our bottles locally, and fill them locally, we will never be out of stock for longer than 2 weeks on any of our fragrances, so if you can’t find your favourite from our lists, just keep coming back because it will return in stock within a few days.